Maritime SupportAgencyLegal centre
Clear boundaries. Responsible support.
The policies governing MSA's independent consultancy, secure portal, document assistance, professional network, and client relationships.
Operational policy suite · Effective 22 August 2026Maritime Support Agency (MSA) is an independent private consultancy and technology platform. It is not a flag administration, maritime authority, government department, embassy, consulate, certification body, examination body, school, employer, shipowner, union, or intergovernmental organisation, and it does not claim endorsement by any of them.
What these documents do
This policy suite explains what MSA does, what it does not do, how client instructions are handled, how information is protected, and how fees, cancellations, opportunities, complaints, and third-party decisions are treated. The documents must be read together with any written quote or Service Order accepted for a particular case.
Terms of service
The contract rules for the website, portal, and consultancy services.
Read document →02Privacy notice
How personal, professional, identity, and document data is handled.
Read document →03Independence disclaimer
MSA's non-governmental role and the limits of its guidance.
Read document →04Document policy
Document authenticity, handling, review, sharing, and deletion rules.
Read document →05Recruitment safeguards
Candidate readiness, introductions, regulated placement, and fee boundaries.
Read document →06Cancellation & refunds
How cancellations, work already performed, and third-party costs are treated.
Read document →07Acceptable use
Rules for portal accounts, messages, opportunities, and community spaces.
Read document →08Cookie notice
The strictly necessary session and PWA storage used by the platform.
Read document →09Complaints
How to raise, escalate, and document a service or privacy complaint.
Read document →Important legal-readiness limitation
MSA currently presents itself only as an independent consultancy and platform, not as a licensed maritime authority or government-affiliated body. Before MSA accepts paid work or carries out activity that local law classifies as regulated seafarer recruitment or placement, the responsible operator must complete the applicable business registration, consumer, tax, privacy-controller, licensing, insurance, and governing-law particulars. A description on this website cannot replace a licence or remove a duty imposed by law.
Questions or rights requests
Contact MSA through the protected enquiry route.
Use the contact form for legal, privacy, cancellation, or complaint matters. Do not include passport numbers, medical information, or document copies in the public form.
Contact the agency