Clear answers before you commit.

MSA is an independent consultancy. We help active and aspiring seafarers understand pathways, organise evidence, prepare applications, coordinate lawful follow-up, and keep career-critical work visible in one secure place.

No. MSA does not issue certificates, determine medical fitness, confer sea service, admit students, grant visas, or make recruitment decisions. The responsible authority, institution, examiner, doctor, employer, or provider retains each official decision.

Start with a short, non-sensitive enquiry describing your current position and intended outcome. We will identify the likely route and explain what information is needed before requesting detailed records.

No. We can improve preparation, evidence quality, coordination, and visibility, but we never guarantee a decision controlled by another organisation.

No. The public contact form is only for non-sensitive enquiries. If documents are relevant, sign in to the secure portal and follow the document-processing authorisation and upload steps.

The portal validates the file type and signature, stores it privately, scans it for malware where configured, records an integrity checksum, and keeps version history. An internal review is a readiness check and is not official verification by an issuer.

No. Uploading authorises secure storage and internal handling under the portal controls. External disclosure requires an appropriate service instruction or separate authority.

Yes. You can upload a new version without losing the file history, or delete a document you own. Some records may still need to be preserved where law, an active dispute, or an agreed service record requires it.

Timing depends on the service, the completeness of your evidence, your response time, and third-party processing. Your case status distinguishes work MSA is handling from stages awaiting an external organisation.

Before chargeable work begins, the service scope should identify MSA's fee, known third-party costs, dependencies, and payment terms. Authority, school, medical, travel, and provider charges remain separate unless a written Service Order says otherwise.

No. An opportunity interest helps MSA understand your profile and availability for internal matching. Any introduction, application, shortlisting, employment, or placement remains subject to the relevant organisation's process.

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